Privacy Policy for AI Pen Mate

1. Introduction

Welcome to AI Pen Mate ("we," "us," or "our"). We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, share, and safeguard your data when you utilize our AI-driven book writing platform (the "Service"). By accessing or using the Service, you agree to the practices described in this Policy. If you do not agree, please do not access or use the Service.

2. Information We Collect

2.1 Personal Information You Provide

When you register for or use our Service, we may collect information that personally identifies you. This may include, but is not limited to:

• Account Information: Your name, email address, username, and password.
• Profile Data: Preferences, demographic details, and any other information you choose to provide.
• Content Data: Manuscripts, book drafts, outlines, notes, and any other creative content you input into the Service.
• Communication Data: Correspondence with customer support or participation in surveys, beta programs, or feedback sessions.

2.2 Automatically Collected Information

When you use our Service, we may also automatically collect information about your device and usage, including:

• Usage Data: Data on how you interact with the Service, pages visited, features used, and time spent.
• Technical Data: IP address, browser type, device identifiers, operating system, and information derived from cookies or similar technologies.

3. How We Use Your Information

We use your data to provide and improve the Service. Specifically, we may:

• Provision the Service: Create and manage your account, process your requests, and deliver the services you have signed up for. This includes processing your Content Data through our AI models to generate text and provide writing assistance as requested.
• Enhance Features: Analyze usage trends to understand user needs and improve or develop new functionalities.
• Personalize Your Experience: Tailor the Service to your interests and provide recommendations to enhance your writing experience.
• Communicate: Send service-related alerts, updates, security notices, or marketing communications (where permitted by law). You may manage your communication preferences at any time.
• Support and Troubleshooting: Provide technical support and address any issues or inquiries.
• Legal and Security Causes: Detect, prevent, and respond to fraud, security breaches, or other violations of our policies.

4. How We Share Your Information

Your privacy is important to us. We do not sell your personal data. However, we may share your information in the following circumstances:

• Service Providers: With third-party vendors and partners who help us operate the Service (e.g., hosting providers, analytics, payment processors). These parties are contractually bound to safeguard your data and use it only for the purposes for which it was disclosed.
• Legal Obligations: If required by applicable law, regulation, or legal process, or to protect the rights, property, or safety of our users or others.
• Business Transfers: In connection with a merger, acquisition, reorganization, asset sale, or similar event. In such instances, we ensure that your data remains subject to this Privacy Policy.
• Aggregated Data: We may share aggregated or anonymized information for research or analytical purposes without including any personally identifiable information.

5. Data Security

We take data security seriously and implement reasonable technical, administrative, and physical safeguards to protect your personal information. While no method of transmission or storage is completely secure, we strive to use industry-standard measures (e.g., encryption, secure servers) to protect your data. However, please note that we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. If you decide to close your account, we will take reasonable steps to delete your data, though some information may persist in our records for audit or legal purposes.

7. Third-Party Services and Integrations

Our Service may use third-party services or include links to external sites (for example, social media or analytics platforms). These third parties have their own privacy policies; this Privacy Policy does not extend to them. We encourage you to review the privacy policies of any site you visit.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal data, including:

• Access: Request copies of your data.
• Correction: Request correction or updating of your information.
• Deletion: Request deletion of your data (subject to certain restrictions).
• Objection: Object to or restrict the processing of your data.
• Data Portability: Request transfer of your data in a structured format.

To exercise these rights or for any inquiries regarding your personal data, please contact us using the information provided below.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside of your jurisdiction where data protection laws may differ. We take steps to ensure that your data receives an adequate level of protection in accordance with applicable regulations (e.g., GDPR for European users).

10. Children's Privacy

Our Service is not directed to individuals under the age of 16 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children without verifiable parental consent. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it as quickly as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page with a revised "Last Updated" date. Your continued use of the Service constitutes your acceptance of the new terms.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our legal team at:

Email: info@aitokenlabs.com
Phone: 202-743-6122
Address: 4 Byers Ct, Randallstown, MD 21133